Proptech startups and scale-ups
Your operations grow faster than your team. We build dedicated teams that absorb growth without inflating your payroll, so every new hire improves your margins.
See our roles
Nearshore operational outsourcing for proptech
Accelerate your growth. Cut your operating costs.
Xtern runs execution for fast-growing companies. Dedicated teams, hired to fit your needs and managed on site, one hour from France. An Xtern team member costs a third of a hire in France, without the HR constraints.
No minimum
Working French hours
GDPR compliant
70team members
15 jto get started
95 %annual retention
- 3× cheaper than hiring in France
- Up and running in 15 days
- No minimum commitment
- 1 team lead per 4 people
- 100% dedicated people
- 95% annual retention
- Proptech specialist
They trust us with their execution
GarantmeBeanstockOptimmoHarth TradingCodeprim International
Our approach
When operations start slowing the business down, we take over.
Not by adding layers, but by structuring what actually keeps the company running. We design and run key outsourced functions like real in-house departments: framed, managed and aligned with your goals.
No patchwork. No scattering. Just solid execution, built to last and to scale.
At Xtern, we talk less about promises and more about results. Clear processes, a real performance culture and a simple stance: be an operational partner, not just another vendor.
You keep the vision.
We run the execution, without friction.
Who we work with
For companies that want both growth and profitability.
Outsourced property management
Your property managers are overwhelmed and admin is taking over. We take on part or all of your property management operations, with measured service-level commitments.
Explore our property management offer
Roles
Dedicated people, hired to fit your business.
We hire based on your actual needs, with very strict selection filters. Support and sales, back office, after-sales, collections, accounting, operational legal work: these are the roles we run most often.
Customer Success Officer
Onboarding, follow-up and retention of your customers.
- Customer and landlord onboarding
- Tier-2 support
- Satisfaction and retention follow-up
Recovery Officer
Unpaid rent collection and pre-litigation.
- Reminders and amicable negotiation
- Repayment plans
- Files for bailiffs and rent guarantee insurers
Property Officer
Day-to-day property management, from request to follow-up.
- Tenant and landlord requests
- Claims and incidents
- Coordination of works and contractors
Rental Officer
Letting, from the listing to the signed lease.
- Writing and publishing listings
- Lead qualification and viewings
- Tenant files and leases
Accounting & Legal Officer
Rental accounting and operational legal work.
- Rent invoicing and rent calls
- Bank reconciliations and service charge adjustments
- Lease and document compliance
SDR
Prospecting and qualified meeting booking.
- B2B and B2C calling campaigns
- Lead qualification
- Meetings booked for your sales teams
AlsoAfter-sales OfficerRental Accounting OfficerLegal OfficerBusiness AssistantSales AssistantOperations back office
The real Xtern difference
Your teams, managed on site.
We don't just hire. We manage your teams every day, step in before problems even arise, and plug into your business until we master every topic and every job.
Level 1
Xtern management
Accountable for the performance of your operations on site and for the relationship with your leadership.
Level 2
Dedicated team lead
1 team lead per 4 people recommended. Involved at every stage, your single point of contact on site, coordinating every request.
Level 3
Your team
Full members of your team who share and carry your brand's values.
The management ratio is your call.
Anticipation
We follow your teams closely to spot early warning signs and act before problems happen.
Business expertise
Property management, accounting, collections, sales: we know your jobs and speak your language.
Cross-client synergy
Our proptech teams work together and share best practices. You benefit from what works elsewhere, with confidentiality respected.
X-Pilot
Our in-house management tool: attendance, performance and logged hours tracked in real time, for transparent reporting.
Three-level governance
A clear rhythm, from daily operations to strategy.
COPRODWeekly
Production committee
Team lead
Results to date, current action plan, review of change requests.
COPILMonthly
Steering committee
Team lead + management
Monthly results analysis, calibration sessions, process review, ongoing training.
COSTRATQuarterly
Strategic committee
Management
Innovation and medium to long-term vision.
Business continuity and security
- Backup generator
- Redundant internet connection
- GDPR compliance and appointed DPO
- IT equipment and support provided
How it works
From your brief to a working team in 15 days.
- 1Day 0
Brief
Together we define the need, the tools, the goals and the KPIs.
- 2
Shortlist
We select candidates who passed our strict filters.
- 3
Your approval
You meet and approve every candidate.
- 4
Training
Training on your tools and processes, backed by our team leads.
- 5Day 15
Go-live
Your team is up and running, on average 15 days after the brief.
- 6
Management and scale
We improve continuously, then grow the team at your pace.
No minimumStart with a single person.
Same working hoursYour team works French business hours.
Your toolsCRM, Slack, business software: we adapt to your stack.
Zero HR adminXtern is the employer, you run the business.
Comparison
Hire in France, use a call center, or choose Xtern?
| Criterion | Xtern | Hiring in France | Call center |
|---|---|---|---|
| Cost per person | About ⅓ of the French cost, all-inclusive | 100%: salary and payroll taxes | Low, volume-based |
| Time to start | 15 days on average | Several weeks to several months | Fast |
| People dedicated to your company | Yes, 100% dedicated | Yes | Often shared |
| High-value roles | Property management, accounting, collections, customer success, SDR | Yes | Mostly inbound and outbound calls |
| Management | Dedicated team lead, involved management, 3 review committees | Your responsibility | Floor supervision |
| HR and admin | Included, Xtern is the employer | Your responsibility | Included |
| Flexibility | Team adjusted to your growth, no minimum | Contracts, notice periods, procedures | Volume commitments |
Calculator
What does one hire really cost you in France?
Move the sliders to estimate the employer cost of a hire in France, and what the same team represents with Xtern.
€1,500€4,000
120
12profils Xtern encadrés pour le budget de 4 profils en France
≈ 66 %savings on the cost of your team
All-inclusive: hiring, salary, on-site management, workstation, equipment, training and HR admin.
Indicative estimate for a non-executive employee in France (2026): employee contributions of about 22% of gross salary and employer contributions of about 42% of gross salary, before contribution reductions. Excludes health insurance, meal vouchers, office space, equipment, hiring and management costs. Xtern pricing is quoted based on scope.
Results
An SDR team set up in 5 days. Still in place.
Case study · Proptech · SDR teamFor a proptech company, we built a team of 4 SDRs in 5 days. All 4 are still on board, and the team doubles its results every year. It supports all of the client's sales teams at once, a first for them.
5 dto build the team
4/4SDRs still in place
×2results every year
3,472meetings booked in 2025
42campaigns run in one year
90%of target agencies migrated during a strategic campaign
Meeting show rate
Before62 %
With Xtern80 %
Xtern headcount
Team members per year. Founded in 2022.
95 %
annual retention
About 5% of people leave each year, for any reason. Our selection filters are very strict: the people we hire stay, and your team builds on its experience.
Careers
Join Xtern.
We hire demanding profiles for roles with real responsibility: property management, accounting, collections, customer success, sales. You work for fast-growing French proptech companies, with a team that helps you grow.
Send your CV with the role you are applying for in the subject line:
hello@x-tern.com- Modern, fully equipped offices, with our own coffee shop, the Xcoffee
- A team lead who supports you every day
- Ongoing training and real career paths
- A close-knit team of 70 people, and team-building events
FAQ
Your questions, answered.
How are you different from a call center?
We run high-value roles (property management, accounting, collections, customer success, SDR) with people 100% dedicated to a single client, managed on site by our team leads and our management.
Where do your teams work?
In our nearshore offices, one hour from France, on French business hours. You are welcome to visit and meet your team.
Is there a minimum commitment?
No. You can start with a single person and grow the team at your own pace.
How fast can you get started?
15 days on average between the brief and your team's first day: shortlist, your approval, training, go-live.
Who is the employer?
Xtern. Hiring, contracts, payroll, admin and HR are on us. You focus on the business.
Will the team work on our tools?
Yes. Your team works directly on your tools (CRM, messaging, property management or accounting software) and follows your processes.
How is billing calculated?
Quoted based on the number of people and the scope. Billing is based on logged hours: lunch breaks, leave, sick days and absences are not billed to you.
How do you protect our data?
We comply with the GDPR and have appointed a data protection officer. Our team members sign confidentiality commitments and work on controlled workstations and access rights.
What about power or internet outages?
Our offices have a backup generator and a redundant internet connection to ensure business continuity.
Can you handle all of our property management?
Yes. You can outsource part or 100% of your operations: day-to-day management, accounting, letting and collections. See the property management offer.
Back to home
Outsourced property management
You manage your landlords. We manage your operations.
Xtern is an outsourced service center, organized into specialized units, covering every property management operation. Your team focuses on what really grows your business: winning new units under management.
Our service commitmentsSLA
< 12hResponse to tenants
24hTo publish a listing
48hTo process a claim
3rdof each month: rent invoicing
95%Ticket resolution rate
The reality
Agencies are stuck in day-to-day operations and struggle to grow.
What agencies face today
- Overwhelmed property managers and falling quality
- Constant pressure: property management is 80% admin
- An explosion of tenant and landlord requests
- Difficulty hiring and keeping teams
- No time left to grow the portfolio
Why property management is so hard to make profitable
- Thin margins: an employee in France is hard to make profitable
- High payroll taxes
- Productivity that depends on individuals, not processes
- A critical mass of 150 to 200 units to break even
- Property manager turnover, and the lost knowledge that comes with it
Threshold effects
Grow without hitting the hiring walls.
Under 75 unitsImpossible to bring in-house
The owner handles everything, often too slowly.
75 to 200 unitsOne person, quickly overloaded
They are overwhelmed by the variety of tasks.
Over 200 unitsTime to hire again
Profitability collapses at every step.
Operational pressure on the agency
Grow without hiring.
Professionalize your management earlier, without recruiting, and keep time to grow your portfolio.
Smooth out threshold effects.
We absorb the workload, secure quality and stabilize your operations over time.
Our positioning
A 360° service center.
- We don't sell HR.
- We deliver packaged services, with SLAs and standardized processes.
- You outsource part or 100% of your operations.
- Industrialized servicesUnits by expertise: management, accounting, letting, collections.
- Workflows and SLAsEvery request follows a defined path, with measured turnaround times.
- Immediate capacityWe absorb peaks and scale up without delay.
- Controlled teamsTrained, supervised and quality-checked by our team leads.
Our packages
Four packages to combine as you need.
Package 01
Property management
- Handling tenant and landlord requests
- Claims management
- Follow-up and coordination of routine works
- Tenant reminders
- Day-to-day complaints and incidents
- Contract follow-up
- Weekly operations dashboard
Billed per unit, per month
Package 02
Rental accounting
- Rent invoicing and rent calls
- Bank reconciliations
- Service charge adjustments
- Landlord and supplier payments
- Withholdings, provisions and security deposits
- Accounting controls and compliance
- Monthly accounting reporting
Billed per unit, per month
Package 03
Letting
- Writing and publishing listings
- Optimizing photos, descriptions and promotion
- Qualifying inbound leads
- Organizing viewings
- Reviewing and checking tenant files
- Preparing and sending leases
- Tracking the security deposit and first rent
- Letting cycle reporting: lead times, ratios, pipeline
Billed per completed letting
Package 04
Rent collection
- Pre-litigation
- Repayment plans and amicable negotiation
- Building files for bailiffs or rent guarantee insurers
- Checking the lease, inventory report and documents
- Audits, controls and risk analysis
- Arrears tracking with dedicated dashboards
- Quarterly review of rental performance and risk
Flat fee or per ticket, depending on volume
Additional servicesLandlord onboarding and CRM setupCustomer relations and call screeningAdministrative back officeTechnical back officeCoordination of contractors and inventory reportsReporting and dataQuality, compliance and audit
A performance-driven model
Quality, processes, tools: everything is framed.
Quality
- Multi-level controls
- Standardized workflows
- Real-time monitoring
- Periodic audits
Internal processes
- Clear documentation
- Full traceability
- Defined escalation paths
- Separation of duties
Your tools
- Teams trained on the main market tools
- Integration with your CRM, accounting software and platforms
- Processes adapted to your stack
- Frictionless onboarding
Step-by-step start
Start with the back office. Expand from there.
Entrusting your landlords to an external team takes trust. We start with the back office (accounting, incidents), then widen the scope once trust is established. Done well, the service is more reliable and of higher quality.
We help small agencies grow, and large ones breathe.
Back to home
Legal notice
Last updated: September 2026
Publisher
The website x-tern.com is published by MED START NOW, a Tunisian limited liability company (SARL) with a share capital of 1,000 Tunisian dinars, which operates the Xtern brand.
- Registered office: 95, avenue Fattouma Bourguiba, 2036 La Soukra, Ariana, Tunisia
- National Business Register (RNE): unique identifier 1699965H
- Email: hello@x-tern.com
- Phone: +216 21 12 15 19
Publication director
Mr Habib Ben Debba, managing director of MED START NOW. Contact: habib@x-tern.com
Hosting
The website is hosted by OVH SAS, 2 rue Kellermann, 59100 Roubaix, France. Phone: 1007. Website: www.ovhcloud.com
Intellectual property
All elements of this website (texts, Xtern logo, visual identity, photographs, illustrations) are the exclusive property of MED START NOW unless otherwise stated. Any full or partial reproduction, representation or adaptation without prior written permission is prohibited.
The names of client companies mentioned on this website belong to their respective owners and are used with their consent.
Personal data
This website has no forms. The data you voluntarily send us by email or WhatsApp (name, contact details, message content, CV) is used solely to answer your request or review your application. It is never sold or transferred to third parties.
- Data controller: MED START NOW
- Legal bases: your consent and our legitimate interest in answering the requests we receive
- Retention: 3 years after the last contact for business enquiries, 2 years for job applications
- Data protection officer: reachable at hello@x-tern.com, subject “Personal data”
Under Regulation (EU) 2016/679 (GDPR) and Tunisian Organic Law No. 2004-63 of 27 July 2004, you have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, write to hello@x-tern.com. You may also lodge a complaint with the CNIL (www.cnil.fr) or the INPDP (www.inpdp.tn).
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External links
This website links to our LinkedIn, Instagram, TikTok and YouTube pages. These services apply their own terms of use and privacy policies, over which MED START NOW has no control.
Liability
The information on this website is provided for guidance only, including the cost calculator estimates, which do not constitute a commercial offer. MED START NOW strives to keep it accurate but cannot be held liable for any errors or omissions.
Governing law
This legal notice is governed by Tunisian law, without prejudice to the mandatory provisions applicable to users located in the European Union.
Contact
Let’s talk about your execution.
A need, a team project, a question about outsourced property management? Write to us and we will get back to you quickly.